Novel Walk would like to offer you its on-line purchasing service to let you shop at any time you choose.
You can get in touch with us by e-mail at the following address: email@example.com.
We will be delighted to help you in settling any doubt, enquiry or suggestion that you may have.
Novel Walk reserves the right to review and modify these General Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.
In compliance with Law 34/2002, of July 11, Services Information Society and Electronic Commerce (LSSI-CE) and in accordance with the reporting obligations contained in Article 10 of the Law, reports that: www.novelwalk.com is the website of Novel Walk trademark (OEPM) owned by Catalina Irene Ferragut Herranz, CIF: 43103738J, VAT: ES43103738J. A Spanish company registered in C/ Boix, 19, 08230 Matadepera (Barcelona) Spain.
PLACING ORDERS AND FORMALIZING THE CONTRACT
To place your order, you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step, you will receive an electronic mail confirming acceptance of the order.
Novel Walk will supply the products subject to their availability. Consequently, if it were impossible to supply the products included in the order made for any reason, Novel Walk will give you information about alternative products with similar features, quality and price, reserving you the right to accept the replacement product that Novel Walk offers you. If you are not interested in the product offered by Novel Walk, we will proceed to refund any sum which you have paid in accordance with Section 104 of Legislative Royal Decree 1/2007.
GUARANTEE OF THE PRODUCTS
All the products supplied by Novel Walk have the guarantees demanded by current legislation in the sphere of consumers and users, namely Legislative Royal Decree 1/2007, of 16 November, which passed the newly recompiled text of the General Law for Consumers and Users and other complementary laws.
To make this guarantee effective, it is vital to keep the document or supporting document for the purchase given you by Novel Walk.
In accordance with what is laid down in Section 116 of this Legislative Royal Decree 1/2007, users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered over the www.novelwalk.com website are not of contractual nature but merely informative.
In the event of an item having any flaw or defect during the guarantee period, you must immediately inform Novel Walk of this by sending an e-mail to the Customer Service in order for us to be able to manage the incident properly as soon as possible.
PURCHASE CANCELLATION AND RETURN POLICY
As laid down in Section 71 of aforementioned Legislative Royal Decree 1/2007, you have seven working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from Novel Walk. Any returns must previously have been accepted by Novel Walk
For this reason, Novel Walk will proceed to refund the price paid for the products, in the terms and on the conditions detailed below.
You may only return products which are in the same condition as they were when you received these. Novel Walk will not make any refund nor accept the return of any products if the item has been used, is not labeled, has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.
To be able to proceed to process the return of products you must get in touch with us so we can give you the information and documents required to go through with the return.
In the event of this being a return at your own choice, you will have to defray the return expenses due to send the products to Novel Walk in accordance with Section 101 of Legislative Royal Decree 1/2007.
In the event of this being a return due to an error, a faulty product or the fault of Novel Walk, this return will not entail any additional cost for you.
After receiving the product, Novel Walk will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. The refund will be made within 30 days from the date on which you requested the return, in accordance with Section 76 of Legislative Royal Decree 1/2007, and by the same means as used for making the payment.
The rights recognized by current legislation are in any event safeguarded.
The delivery times given at any time by Novel Walk will always be informative and guidelines, not being binding for Novel Walk. The delivery of your order will be made to the address stated in the order that you have placed. If the delivery were delayed for any reason, we will inform you of this as soon as possible.
Novel Walk will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control. Novel Walk will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time. The couriers will make two attempts at delivery to the address stated and your order will be returned to Novel Walk after these two attempts, should they be unsuccessful. In this last case, Novel Walk reserves the right to collect or withhold any sum due for compensation of damages which it has undergone as a result of the impossibility of delivering the goods.
It is in Novel Walk’ interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the obligations and commitments taken on with you.
PRICE AND SECURITY
The price of products is as stated on this website. In the event of Novel Walk’ detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price.
If it were not possible to get in touch with you for three days from when Novel Walk learns of this error we would proceed to cancel the order and refund you the sums paid.
The prices that are included in the web page include the V.A.T. but exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.
Nevertheless, for purchases made from the Canary Islands, Ceuta and Melilla, the V.A.T. will be deducted from the price of the products but the amount due for applicable taxes will have to be added, as well as any duties or customs dues, where applicable, which will be for the purchaser’s account.
The costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be for your account.
Payments with credit cards will be made online. Novel Walk guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, Novel Walk reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.
In compliance with what is laid down by Organic Act 15/1999, dated 13 December, on Personal Data Protection (LOPD), and by Law 34/2002, dated 11 July, on Services of the Information Society and Electronic Commerce, we are informing you that, by making purchases through our website, you have been informed and given your consent to your personal data being included in the file known as “Clients”, and will be used for facilitating processing of the orders made and following these up, delivering products and offering services, processing payments, getting in touch with you as regards orders, products, services and innovations and promotional offers, updating our records, performing the maintenance of your account at the web page for online sales of Novel Walk and in general for enabling us to render the services contracted over this website.
In any event, you can state your refusal to be sent the commercial information stated in the previous paragraph, by sending us an e-mail to firstname.lastname@example.org.
The files, premises and data processing systems of Novel Walk have the necessary technical and organizational security measures as required by Section 9 of the LOPD and Title VIII of the RLOPD to guarantee the security of personal data and prevent its alteration, loss, treatment or unauthorized access.
We are also informing you that you can practice your rights of access, rectification, cancellation and opposition expressly recognized in the LOPD by means of a written signed request sent to our Customer Service, by sending an e-mail to the address email@example.com or by means of postal mail sent to the address Novel Walk, C/Boix, 19, 08230 Matadepera (Barcelona), Spain, accompanying in any event a photocopy of your I.D. card. If there is any change in your data, you should inform us at the same address, waiving any liability for the company in the event of not doing so.
Novel Walk grants a limited license to the persons accessing its web page for using this. Said license will only be for personal and not commercial use, and all the warnings on copyright and intellectual property included on its website must be kept intact at all times.
Novel Walk furthermore reserves all the intellectual property rights connected with any part of its website or the products supplied to its customers, which may be covered by protection according to current intellectual property legislation.
Any act of reproduction, distribution, transformation or public disclosure as well as any kind of assignment of all or part of the content of this website is expressly forbidden.
Are files sent to a browser by a Web server to log the User’s browsing on the Web Portal. When the user enables receipt, stored data may be updated and retrieved. The “Cookies” used by the Web Portal novelwalk.com or third parties acting on their behalf, are only associated with an anonymous user and computer, and do not provide personal data of the User.
The types of cookies are classified:
Cookies Techniques: those essential and strictly necessary for the proper operation of a web portal and the use of different options and services offered. For example, they serve to maintain the session management response time, performance or validation options, use security features, share content with social networks, etc.
Customization Cookies: These cookies allow the user to specify or customize some features of the general settings of the website, for example, set the language, locale or browser type.
Analytical Cookies: Are used by the web portal, to make profiles browsing and get to know the preferences of the user, therefore, to improve the supply of products and services. For example, using an analytical cookie would controlled geographical areas of interest to a user, which is the product of more acceptance, etc.
Advertising / publicity Cookies: These cookies allow the management of advertising space based on specific criteria. For example, the frequency of access, content identification, etc. Advertising Cookies allow, through advertising management information, observing storing behavior through hits studying habits and forming a profile of user preferences to deliver advertising related to the interests of their profile.
According to the deadline:
Session Cookies: Session cookies are those that are on the time the user is browsing the website and then be deleted.
Persistent Cookies: These cookies are stored to the user terminal for a longer time, thus facilitating control of the preferences selected without repeating certain parameters each time you visit the website.
Also, novelwalk.com informs the user that has the ability to configure your browser to be informed of the receipt of cookies and can, if desired, remove them or prevent them from being installed on your hard drive via the menu modifying the same configuration parameters typically found in “Options” under “Privacy” from any browser (egg Internet Explorer, Google Chrome, Firefox, Safari, Opera, …). These browsers are undergoing new upgrades or modifications, so you should consult the help of browser cookies or online help developers. This web use Analytical cookies.
Pursuant to Article 22.2 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce (LSSI-CE), novelwalk.com reports the cookies used on our Web Portal are Customization cookies.
novelwalk.com also shows that this website may contain links to social networks (like Facebook or Instagram). reporting that does not control the cookies used by these external networks. For more information on cookies or other social networking web sites of others, please review their own policies cookies.
APPLICABLE LEGISLATION AND JURISDICTION
Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.